Frequently Asked Questions — Cropatio
Welcome to Cropatio’s FAQ page!
Here you’ll find answers to our most common questions about our products, orders, shipping, and more. If you still need assistance, feel free to contact us at contact@cropatio.com.
About Cropatio
What is Cropatio?
Cropatio is a handmade crochet brand specializing in stylish crochet bags, adorable baby clothing, and timeless accessories. Every piece is crafted by skilled artisans with care, attention to detail, and high-quality materials—so you can enjoy unique items that last.
Ordering & Payments
How do I place an order?
Browse our collection and choose your favorite item.
Select your desired size or color (if applicable).
Click “Add to Cart” and proceed to checkout.
Enter your shipping and payment details, then confirm your order.
What payment methods do you accept?
We currently accept:
PayPal
credit/debit cards
Can I cancel or change my order after placing it?
Yes — you can request a cancellation or change within 24 hours of placing your order by emailing contact@cropatio.com. After this window, your order may already be in processing or shipping.
Shipping & Delivery
Where do you ship?
We currently only ship within the United States.
How long does shipping take?
Standard delivery within the U.S. takes 2–5 business days (Monday to Friday).
Shipping times may vary during holidays, high order volumes, or carrier delays.
How much does shipping cost?
We offer FREE standard shipping on all U.S. orders. No hidden fees.
How do I track my order?
Once your order has shipped, you’ll receive a tracking number by email. You can also track your order on our Order Tracking page.
Returns & Refunds
What is your return policy?
If your item arrives defective, damaged, or incorrect, contact us within 30 business days.
We’ll arrange a replacement or refund. For full details, please read our Refund & Return Policy.
Can I exchange an item for a different size or color?
We do not offer direct exchanges at this time. Please check our product descriptions and measurements before ordering to ensure the right choice.
What if my item is damaged or missing upon delivery?
Email us within 48 hours of delivery at contact@cropatio.com with your order number and a photo of the issue. We’ll assist you right away.
Products & Care
Are all items handmade?
Yes — every item is 100% handmade by our artisans, meaning no two pieces are exactly alike.
What materials are your products made from?
We use high-quality yarns and threads chosen for durability, softness, and comfort. Specific material details are listed on each product page.
How do I care for my crochet items?
For best results:
Hand wash in cold water with mild detergent
Do not bleach
Lay flat to dry to maintain shape
Will the colors fade after washing?
No — our products are made with colorfast yarns. Following our care instructions will help maintain their vibrant colors for years.
Order Tracking
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number.
You can also visit our Order Tracking page to check the status anytime.
Still have questions?
We’re here to help you with any inquiries about your order, product details, or returns.
Phone Number: +1 (206) 413-1468
Email: contact@cropatio.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Cropatio — Where every stitch tells a story.