Refund & Return Policy

Effective Date: August 9, 2025

At Cropatio, customer satisfaction is our priority. We stand behind the quality of our handmade crochet bags, baby clothing, and accessories. If you are not completely satisfied with your purchase, please review our detailed return and refund policy below.

Return Eligibility Window

You may request a return within 30 business days from the date your order is delivered. To qualify:

Items must be unused, unworn, and in their original condition

All tags, labels, and original packaging must be intact

A return must be authorized by our customer service team before sending

Returns sent without prior approval may not be accepted or refunded

How to Initiate a Return

To begin the return process:

Contact our support team at contact@cropatio.com with your order number and reason for return

If the item is damaged or incorrect, include clear photos for verification

Once approved, we will send you return instructions and the return shipping address

Send your return using a trackable shipping service

Returns sent without authorization will not be processed.

Return Shipping Costs

If the return is due to a defect, damage, or a shipping error on our part, Cropatio covers all return shipping costs

For all other returns (such as size, change of mind), customers are responsible for return shipping fees

Non-Returnable Items

We do not accept returns for:

Gift cards

Final sale / clearance items (unless damaged or defective)

Personalized or custom-made products

Items marked as “non-returnable” at checkout

Used or worn items that no longer meet our return criteria

Exchanges

We currently do not offer direct exchanges. If you need a different size or color:

Please follow the return process

Once your return is processed, you may place a new order

Exceptions may apply in cases of defective or incorrect items — please contact us for assistance.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect:

Notify us within 48 hours of delivery

Include your order number, a description of the issue, and clear photos

We will arrange a refund or replacement and cover return shipping if applicable

Refund Processing

Refunds are issued to your original payment method

Processing takes up to 10 business days after the item is received and approved

Your bank or card provider may take additional time to post the refund

Refunds may be denied if the item does not meet return criteria or arrives damaged due to improper return packaging

We do not charge any restocking fees.

Contact Us

For return-related questions or support, please contact:

Phone Number: +1 (206) 413-1468
Email: contact@cropatio.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Policy Updates

This policy may be updated without prior notice. Any changes will be posted on this page with a new effective date. Continued use of our services constitutes your agreement to the latest version.