Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Time

We offer free standard shipping on all orders within the United States.
Estimated delivery time: 2–5 business days.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number so you can follow your package’s journey.

Delays

While we work hard to ensure timely delivery, unexpected delays may occur due to weather, carrier issues, or other factors beyond our control.

Incorrect Address

Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders shipped to incorrectly provided addresses.

Address Changes

To update your shipping address, please contact us before your order ships.

Address changes cannot be guaranteed once shipping has begun.

Order Cancellations

Orders can be canceled within 24 hours of purchase by emailing: contact@cropatio.com

Once the order is processed or shipped, cancellations are no longer possible.

Damaged or Lost Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery with your order number and any relevant photos.

We will work with you to resolve the issue through a refund or replacement as appropriate.

Returns & Exchanges

If you are not satisfied with your purchase, please refer to our Refund & Return Policy for details on returns and exchanges.

Contact Information

Phone Number: +1 (206) 413-1468
Email: contact@cropatio.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)